Can I generate a video now?

Sign in with Google or an email verification code to create a free preview. Complete videos use 50 credits; choose a one-time pack, monthly plan or annual plan.

Which portraits should I use?

Two different clear adult portraits, with permission from each person. The accepted example used full-body AI-created adults. Do not upload children or images you lack permission to use.

How do I create a complete video?

Choose your portraits, try a 3-second preview and create a complete video using credits. Review your balance and credit cost before starting.

Each verified account can create one free 3-second 720p preview in their lifetime. A complete video uses 50 credits. One-time credits never expire; subscription credits expire at the end of their billing period.

Who can see my pictures and results?

Your uploads and results are private account resources. Required inputs are sent through EvoLink to its video model provider for processing. The public demo is an explicitly approved example, not a public customer gallery. See our Privacy Policy for storage and deletion requests.

What if a task stalls or fails?

Keep your task and order IDs and contact support if processing exceeds 30 minutes. A confirmed failed generation releases reserved credits with their original expiry. Contact support about unused-credit refunds; earlier single-video orders retain their original delivery and refund rights. Do not submit or pay again to force recovery. See our Refund Policy.

A2Olite — Billing and refunds

Credit packs, subscriptions, delivery support and refund requests.

Last updated: 2026-10-29

What you purchase

Choose a one-time credit pack, monthly plan or annual plan through Stripe. Review the full total before payment. One-time credits never expire; monthly credits expire at billing-month end. Annual credits arrive upfront and expire at billing-year end. Subscriptions renew until canceled. Cancel automatic renewal through Credits & billing before the next charge.

A generation reserves its displayed credit cost. Successful delivery consumes those credits; a confirmed failure releases them with their original expiry. Unknown processing status keeps credits reserved while we recover the original task. Refunds or payment disputes can remove associated credits and delivery access; already-used refunded credits may leave a balance to settle.

Processing and unresolved status

Generation usually takes several minutes, but provider queues can take longer. If your task has not completed after 30 minutes, email support@a2olite.net with the task or order ID. We first reconcile the existing task and payment. Do not pay again or submit another generation to recover an unresolved order.

Failed or undelivered orders

Earlier single-video orders retain their original terms: you may request a full refund to the original payment method for a confirmed generation failure or if we cannot deliver the purchased video within 24 hours after payment. For credit packs and subscriptions, a confirmed failed generation releases the reserved credits with their original expiry. If a requested video remains undelivered after 24 hours, or you need a refund of unused credits, contact support so we can verify the affected purchase and remedy. Contact support with your order ID. Refunds are reviewed and processed by the operator; an on-screen timeout does not automatically trigger a refund or a new generation. The time until a refund appears depends on Stripe and your bank.

Cancellation and output concerns

For a cancellation, duplicate payment, inaccessible download or an output that is faulty or not as described, contact support so we can investigate and apply the appropriate remedy. We do not treat digital delivery as a blanket waiver of your statutory consumer rights. Nothing in this policy removes rights or remedies you have by law.

Contact

We aim to reply within 2 business days. Business name: A2Olite. Email: support@a2olite.net. Business contact address: 21-24 Millbank Tower, London, SW1P 4QP, United Kingdom. Never email full payment card details.